Operational status
The service is pre-launch — no paying customers in production yet, no historical SLA data to report. When we go live, realtime data + incident history will be published here.
The service is open for registration but has no customers in production yet. Realtime health checks will be published here when we go live.
Components
| Component | Status |
|---|---|
| API (api.grunden.ai/v1) | ● Operational |
| Web (grunden.ai) | ● Operational |
| Chat | ● Operational |
| Payments (Mollie) | ● Operational |
| Invoice generation (PDF) | ● Operational |
Planned targets (post-launch)
This is what we aim for when we go live for paying customers. Pre-launch there is no formal SLA.
- API uptime: 99.5 % rolling 30 days for paying customers. The Free mode will not carry an uptime guarantee.
- Incident response time: acknowledgement within 1 h during office hours (Mon–Fri 09–17 CET), 4 h otherwise.
- Post-mortems: published for every incident over 30 minutes that affects paying customers.
Planned service credits (post-launch)
The intent is to offer credits per the below once the service is live. Pre-launch, no SLA or credits exist.
| Measured uptime | Credit |
|---|---|
| 99.0 % – 99.49 % | 10 % |
| 95.0 % – 98.99 % | 25 % |
| 90.0 % – 94.99 % | 50 % |
| Below 90.0 % | 100 % |
Credits are applied as a deduction on the next invoice or as a top-up of account balance — customer's choice. Scheduled maintenance (announced ≥ 72 h in advance) does not count as downtime. Requests must be filed within 30 days to support@grunden.ai.
Incident history
No public incident history yet — the service is pre-launch. When we go live, detailed post-mortems will be published on status.grunden.ai once the external status page is live.
Report an incident
See something we haven't noticed? support@grunden.ai (non-urgent) or security@grunden.ai (security incidents).